BACtrack has strict quality control and design requirements to ensure product integrity and maximum functionality. These measures are implemented globally and include manufacturing-based testing for compliance with international electronic and consumer safety and security standards. When BACtrack products are purchased outside of our authorized sales channels, we cannot guarantee the quality, provenance or authenticity of those products. In addition, products purchased outside of our authorized retail channels are not eligible for warranty, replacement and customer support. A list of authorized BACtrack retailers can be found below:
To obtain warranty service, please call 1-877-334-6876 or email Customer Service at firstname.lastname@example.org, describe the issue you are having, and request a Return Authorization number. Customers are responsible for return shipping back to BACtrack’s service center.