BACtrack stands behind every BACtrack® breathalyzer manufactured and sold by BACtrack or its authorized retailers (please see below for a list of authorized retailers of authentic BACtrack® products). We have strict quality assurance procedures that help minimize errors and defects during production, assembly, and initial calibration. If during the first year of operation any BACtrack unit ceases to function properly, BACtrack will repair or replace the defective product at no charge.
It is essential to take proper care of your BACtrack breathalyzer to avoid having to send the product back for warranty service. Make sure you wait 15-20 minutes after eating, drinking, or smoking before blowing into the tester. BACtrack sensors are an extremely sensitive component. Blowing any residual alcohol, smoke, saliva, or food into the tester can permanently damage your product and possibly void the warranty.
BACtrack has strict quality control and design requirements to ensure product integrity and maximum functionality. These measures are implemented globally and include manufacturing-based testing for compliance with international electronic and consumer safety and security standards. When BACtrack products are purchased outside of our authorized sales channels, we cannot guarantee the quality, provenance or authenticity of those products. In addition, products purchased outside of our authorized retail channels are not eligible for warranty, replacement and customer support. A list of authorized BACtrack retailers can be found below:
To obtain warranty service, please call 1-877-334-6876 or email Customer Service at email@example.com, describe the issue you are having, and request a Return Authorization number. Customers are responsible for return shipping back to BACtrack’s service center.
Please read the BACtrack product manual for the complete terms and conditions of this one year limited warranty.
If you are not 100% satisfied with your merchandise, we'll gladly exchange it or give you a refund for the full purchase price paid, whichever you prefer, within 30 days from the original shipping date. Customers are responsible for return shipping costs unless the product arrives damaged or defective. This return policy only applies to purchases made on BACtrack.com. Purchases made at other websites or stores need to be processed directly by that merchant. We do not accept returns from other merchants (Amazon, Best Buy, Costco etc).
NOTE: If a product is received defective or incorrect, please contact us immediately and we will do whatever possible to resolve the issue. We will only cover return shipping if we are notified prior to return.
BACtrack.com does not cover warranty and/or returns of BACtrack products purchased in Australia or New Zealand. For warranty claims, returns or breathalyzer calibration of products purchased in Australia or New Zealand, please visit https://breathalysers-australia.com.au/.
STEP 2 - PACK YOUR ITEM
STEP 3 - SHIP YOUR ITEM
KHN Solutions Iinc.
Attn: Shipping Department
300 Broadway, Suite 26
San Francisco, CA 94133-4529
Once our Returns Department has received and inspected your return, your refund or exchange will be issued. BACtrack reserves the right to refuse return or refund for any product that doesn’t comply with the above mentioned requirements.